PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

This was easy to setup and get goin, truly. Download their app, plug it into the outlet, hold a button, connect to the outlets WiFi signal, setup the outlet to your WiFi and you’re done. 5 minutes tops. Anytime something is wrong like high water, loss of power, or WiFi signal, notification hits my phone immediately. This thing has already paid for itself as I had two new half HP pumps installed since I have a high water table around my house, and the guy messed up pump alignment when he put the cover on. Didn’t realize it until my pump wouldn’t fire late one night since the bulb couldn’t rise to kick it on - back up saved me from flooding but this outlet was on its game by sending me notifications of high water almost immediately. Ran down there and sure enough it was a mess in my tank. One technical thing, for those who might be wondering... I have two pumps as I mentioned, so I also have a Zoeller Smart Pak pump alternator that alternates both my pumps, so that one pump isn’t constantly running. So, pumps are plugged into the alternator, and alternator is plugged into the WiFi outlet which is sitting on a normal 110 outlet. No issues or problems with that setup, FYI. Bottom line, I sleep better at night and when I’m traveling for work I still know what’s going on. Power outage? I know. High water? Got it. How many pump cycles and est gallons pumped in 24 hours? Yep, history is posted in the app too. That’s peace of mind. I didn’t get this at a discount or get paid for this review. I figured I’d say that since the review is glowing. It’s honestly and truly happiness that I’m prepared, and after I had one flood with a $7k price tag in damage, I’ll go the extra mile to avoid that again. This is that extra mile.

Ive had two outlets over the course of 4 years and havent had any real issues, but when I did have some bumps in the road, customer service was great. App is good and allows free (no monthly fee) monitoring and allows you to add multiple e-mail/SMS recipients, the no monthly fee part is the best.

I was debating on whether to give this review a 4 star rating or a 5 star rating. I settled on a 5 star rating solely due to the support response speed I received. If it were based on my 1st attempt at installation it would be a 1 star rating. The product would have gotten a 4 star rating once working but the great support bumped it back up to 5. Let me elaborate. This product is solid, and works well, once it works. I had trouble getting it installed, but once working, it works great. Let me elaborate below: 1. Installation: This is where I had issues, which was even more frustrating because I am an IT professional and as such this should have been a breeze. The included pamphlet for install is well designed, but my experience did not match. Basically on the step where you plug the outlet into your AC outlet, you are supposed to connect to the Wifi network named PumpSpyOutlet that the device puts off, then you connect to that Wifi network then launch the app and then tell the app which Wifi network to connect the outlet to. For me it showed a Wiced Wifi network. I connected to it and the app does nothing. I got a pop-up on my android phone to sign in as if it were a public WiFi network or hotel etc. Basically this directs me to the internal web server page of the device. Luckily on this page there is a Wifi button and you can tell the device which Wifi network to use, but the app doesnt show data in this scenario. The ring turned green, meaning my outlet WAS connected to the Wifi, but something on the back-end was wrong or I had a defective device. Not counting my issues, the install is pretty simple, and the hardest part, which is not hard at all, is to get down by your sump pump and screw the metal bracket around your discharge pipe to put the high water sensor about an inch above your actual sump pump float that kicks it on, and then run the connector to the bottom of the outlet. Your WiFi must reach your sump pump area (obviously). NOTE: Ideally you are supposed to use the included screw to mount the outlet into the box rather than just plugging it in on top of the existing face-plate to avoid accidental slip out etc. This would work if your existing outlet is a two-outlet box. Mine was a single outlet box so the screw hole didnt line up, but that it is fine, it is in there pretty tight so I dont think it would fall out by itself ever. Just be aware that screwing in your PumpSpy outlet may not work if you have a single port AC outlet. 2. Support Solution: Email is the only support option available, which I did at about 6PM Eastern on a Friday. I honestly didnt expect to hear back and figured I would have to do a swap through Amazon. The next morning on Saturday they emailed me basically saying that they have had some devices here and there that show the Wiced network, rather than the PumpSpyOutlet network. The Wiced network is the build in Broadcom web server from what I can tell, and they needed my serial number and PumpSpy account email and they would link up my PumpSpy unit (serial #) to my PumpSpy account. They emailed me about 4 hours later before I even had a chance to respond checking in and asking for the serial #. I replied with the required info and a few hours later they had it fixed. Now when I launched the app I could see the data that was being collected by my PumpSpy outlet. 2. Using the product / app: Now that they had the back end fixed, I now see my data. I can see lots of info, including Wifi status, Main Outlet status, Sump Pump status, Water Level status, Last Cycle time, Cycle Length & # of Cycles today. All very neat. The Alert tab shows which alerts have happened (high water, sump pump issue etc.) and the history tab will show you how many cycles and approximately how many galons of water it pumped out that day. The Contacts area of the app is where the magic happens, you can put in as many phone numbers or email addresses as you like, so I put in my personal cell, work cell, work email and wifes cell # for alert. I tested it by lifting the water sensor (to simulate if water rose the float) and within a few seconds I got my messages to let me know. It also lets you know when it returns to normal. Being alerted within a few seconds is perfect. It supposedly will also let you know if it stops hearing from your SmartOutlet within a few minutes, I guess if the Wifi goes down or your lose power at the house. UPSIDES: The service is free, the only cost is the hardware. The hardware is a bit high, but the value is great if youve ever had any flooding anywhere, ever. I am sure part of the hardware cost goes into paying for the servers that host the sump data and notificaiton systems as well. The support was quick and nimble. The data is great, the peace of mind is great. DOWNSIDES: My settings area of the app has no Wifi section so I am not sure how I would ever change the Wifi network it was connected to if needed, I guess I could factory reset it and then use the Wiced network to get it on a new network, but that seems like something overly technical for most people. I should be able to use the app to point it to a new WiFi network. If the servers ever go down, this product becomes absolutely worthless, it relies entirely on servers in the cloud and your device reports to them, this device does NOT contact you directly if there is an issue (the notification is sent from their servers in the cloud), which is good because its a lot less complicated than running your own SMTP server or something like that, but it has the downfall that if this company ever goes out of business, the outlet is useless. OVERALL: It is clear that this is a very small company, but they do a great job of looking professional. The website is top notch, the product packaging is just as good as you would see on any product at Walmart, the pamphlet is professional etc. The only tip-off that this was a small company was the app only lists about ~100 downloads for the Android version and the emails, while helpful, lacked a signature, persons name and was probably just some guy checking that email address on his phone, but thats fine since the support was quick and helpful. I would recommend that you buy it especially if you only have one sump pump. The peace of mind is worth it.

Well, the device itself works great. I get push notifications when events occur. Thats the good, the not so good is that you cannot install the device on your wifi network with any Android device. You need to install with an Apple device and then it will appear on your Android device. Unfortunately, once you have the app up and running, it is really hit or miss if you can open it and have it connect to your PumpSpy device. Really frustrating. The push notifications seem to always work but the device sets 300 minutes as the threshold where it announces the pump is running too long. My pump usually runs for 330 minutes to empty my sump. It would be nice to be able to set a custom threshold that makes sense for your particular system. So, while this product is a great concept and it seems to work for Apple devices the software is buggy to the point where it really diminishes the value of the price and time investment in installing. Would not recommend. Many, many folks confirm the software is poor or totally non-functional. Not worth the time I have to spend to re-install the app over and over again.

This may be expensive, but its worth it! I needed something to tell me when my pump was cycling on and off. This is the only product I can find. It is well worth the expensive price tag. It does exactly what it says it supposed to do and I have had zero issues so far. It is very easy to set up and very easy to navigate the software. ** One month later_ the high level alar is stuck on. Water level never got high and even without the high level sensor the alarm is still on. With the alarm on the u it will not record how many times the pump cycles. Looks like it was too good to be true***

Others have indicated challenges setting up the WiFi connection but I did not experience any issues. I set it up using an iPhone 8 running iOS 12 and it took about 5 minutes to get it online. The instructions were short and easy to follow. I also found it reconnects to WiFi quickly (within 1 minute) when unplugging and replugging back in. Plugging the device into the GFI outlet is as simple as it can get although the alignment of the center hole to secure to the outlet/junction box didn’t align with my outlet (maybe it’s my particular outlet?) Not sure if others have had this problem but it is secure without it and don’t feel there is any likely risk of it falling out. As others have indicated the outlet you plug your pump into (on the device) is ‘loose’ so you’ll likely need to use some electrical tape or zip tie to make sure it doesn’t fall out. I’m running a two pump setup so the main pump gets plugged into the ‘monitored’ outlet of the device to get data on number of cycles run and run time; I found the app to refresh with cycle data almost instantly after the pump cycles off. The high water sensor is mounted above the main pump float level and slightly below the battery backup pump sensor level and when testing I found the phone app alert to come through basically instantly. I’ve found the alerts (high water, normal water, lost power, power restored) from the phone app to be basically instantaneous. You can also setup text message alerts, which are redundant with the phone app alerts, but I found them to be on a lag compared to the app alerts at times but good feature if you want to alert other cell phones that don’t/can’t have the phone app. I tested a loss of power to router (i.e. no WiFi) scenario and it took about 10 minutes to receive the alert that there was no connectivity (the alert is triggered because the manufacuter’s server hasn’t received a communication from the device). Others have indicated issues with the connectivity after having it installed for some time, too early for me to tell but I’ll update my review if I experience that down the road. Overall I like that this device will alert me instantly when the power to the outlet is out (if the GFI trips) and when the water level breaches the high level sensor (say if my main pump fails) because both of these scenarios would indicate my battery backup pump is running and that means I have a window of time to get things back online. I also like that it will alert me within a reasonable time (10 minutes) when the device doesn’t report into the manufacturer’s servers because it likely indicates a full house power outage and that my battery backup pump is running. I didn’t give it 5 stars because of the shortcomings with the mounting hole (to the outlet) and because of the loose fit of the pump plug into the device.

After reading previous reviews I felt the exact frustration the other guys who work in IT experienced. Between the semi-confusing instructions and the delayed support getting the device up and running can be very tedious. So the actual physical install of the device was simple enough; plug it in, get the water detection device in thes sump well. Getting the device to hook into the network was another issue all together. Do yourself a favor and do this: First download the app and create your account and residence in the app; now close the app Next plug in the device (the light on the socket will be red) Connect your mobile device to the network that says Pump Spy, your device will tell you it cannot connect to the internet (thats fine, youre trying to get the device to connect to the Pumpspy servers). Open a internet browser on the device and go to the url 10.10.115.1/config/scan_page_outer.html Youll see a screen with wifi networks in your area, choose your wifi and put in your wifi passcode (make sure you get this right or youll regret it). After the wifi code has been inputted youll get a black screen, wait a bit and your light should go green. Go back to the pump spy app, settings, manually add device and put in the 15 digit identifier on the side of your device. After that youre all set. So far so good with the device. Good luck!

I always wanted something that could tell me real time information about the status of my sump pump. This nifty device does everything I want. Fit and finish of the unit are great. The packaging and literature were top notch too. Definitely a five star product except when it comes to the software piece. I had a lot of trouble setting this baby up. I have a Pixel 2 running Android version 9. I followed the instructs precisely and the green ring on the unit illuminated. However, I couldnt see any data in the app. I then tried it several more times without success. The part that was failing was after I connected to the PumpSpy WiFi. I then am supposed to click home and open the app so that I can select my home Wifi network. Instead, I was getting some pop up that showed some information on the unit. There was a button that took me to the Wifi setup where I selected my home Wifi and entered the password. The screen went grey and a confusing message appeared saying something like the connection was successful, but the web services stopped and also something about See UART... for details (or something like that). I was able to get this working by using an older S6. I also ran into issues on that device too, but eventually got it to work. I successfully connected to the PumpSpy, hit the home button, opened the app, found my Wifi network, and connected to it. The green ring light up too. Then, it just sat there and I couldnt exit the screen. I closed/reopened the app and tried the set up process multiple times, but it wouldnt work. I realized that it wasnt connecting to my Wifi even though it appeared to. So, I manually disconnected from PumpSpy and connected to my Wifi. I opened the app and I finally saw a picture of the device (that wasnt there before) and stats were available when I clicked on it. I ran a test with the high water sensor and I got alerts. I figured now it would work on my Pixel. I was wrong. I opened the app, but no device icon showed up. Closing/reopening the app did not fix it. I finally got it working by logging off the app and doing a fresh log in by entereing the account and password I set up earlier. It was a bit of a headache and consumed 1.5 hours, but now its working and I feel better knowing I can check on the pump especially when Im not home and that big storm hits.

As of June 2022 I would have said not to buy but they brought back features. Background: I have 2 sump pumps in my house that run between ever 30 - 60 seconds each. This coupled with a very high amount of Iron Ocher in the ground has resulted in sump pumps dying every 6 months. They can fail in a couple different ways, always on or never on. I bought this unit because it can detect and send text messages when it detects either of these. Major issue 1. It stopped sending text messages when either of the pumps fail. I opened a ticket and they said they were looking into their carrier still nothing. * July 2022 update brought back features. Major Issue 2. After a software update they have removed any cycle history and you can only see how many its run today. I have anywhere from 1000 - 2000 a day per pump no I can only see how many as of the time I look no totals or history. I bought these because it would keep track of how much its running and save a total from previous days and I could see if there was an issue. * July 2022 update brought back features. Major issue 3. The plug socket is actually non standard and does not grip the sump pump plug which causes the plug to slip out and or spark due to poor connection. I had to manually mash the plug ends together to get it to stay in. Issues 1 and 2 are reasons for 1 star. If they fix their software I can live with issue 3 and I would rate it a 5 star.

I’d give this 10 stars if it was a bit easier to get working. However once it’s working it’s good to go. Been using since I installed about 8 weeks ago...and my sump runs literally every 6 minutes. I’ve had a couple times where it disconnected from my internet but it reconnected itself within 20 mins. Not the products fault though-my router is on the other side of my house AND upstairs. I read other reviews about difficulty of install and thought I’d breeze through it. I didn’t exactly, but it was well worth it. I’d suggest making the instructions a bit more clear with exactly which app to download THEN make the app a bit easier to work with. Great product!