PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

The device itself seems to be working, hence my 4-star rating. If I had to rate the Android app and the installation process, I would give it zero stars. The app repeatedly asks for login (unlike other apps that remember you), and then churns and churns for random periods of time. Then it shows a black screen for another random period before showing the home screen. It also freezes at various other times during use. This is the first app Ive encountered that does not recognize the phones Back button as the equivalent of the Back function of the app. Instead, if you touch the Back button at the bottom of the phone, it throws you out and you have to log in again, and there goes several more minutes... The installation is also made hard by the fact that your phone must connect to the PumpSpy devices local wifi network (activated by pushing the button on the front of the device) to tell it how to connect to broadband via your homes wifi network; however, while your phone is connected to the device, you cannot create or log into a PumpSpy cloud account because your phone is not connected to broadband. Confused yet? Anyhow, after some effort, it all worked out and hopefully I will never have to do it again.

I have had a smart outlet for 2 years without problems. My neighbor bought one recently and we could not get it to work for more than a few days. Now both my pumpspy app and his has logged us out and wont recognize our login credentials. Called and emailed support but no response. Not hopeful.

Terrible customer support. I’ve never had any follow up after emailing and leaving multiple messages. The app isn’t working correctly and does not give correct measurements. It also shuts off for no reason.

I was looking forward to this but unfortunately disappointed in the execution. The device was not detected as a supported model by the app. Doing the manual setup failed in the same way. It also doesnt support 5GHz Wifi, so youll need to be on a 2.4GHz network for your app / phone to see it, which I didnt care to mess with. Then I had issues with the bottom outlet working for other devices. The connection was loose so just wiggling the plug in the socket would disconnect power. I plugged my nearby dehumidifier into that outlet and it would keep shutting off if I wiggled the cord. After difficulty in setup, poor app experience, poor app reviews, lack of 5GHz wifi, and loose power connection, I lost faith that it would meet my needs. Could be a great product, but needs some work on setup and quality. If they release an updated version addressing these shortfalls I would reconsider. While I like the ability for it to detect a pump degrading, for now you could just get a smart outlet that monitors power draw and pair it with a water detection sensor (like abode) for half the price... the route Ill be taking now, then you also wont have a single source of failure for reporting either.

The Pump Spy is excellent at monitoring the water level and run times/frequency of the sump pump. Notifications can be set up and work as expected. Great to be able to see how many times the pump runs each day and of course if there is a power outage. We had a basement flood due to a sump pump failure and this product provides extra peace of mind. App/website are not the flashiest but they provide the data required and no issue with functionality. With heavy rains, I need to know if I have sump pump issues as basement can flood. I have a back up pump, connected into a different power circuit in case the original circuit trips and I have a back up generator. Support is above and beyond the best! Email support helped me on a Saturday afternoon and during Sunday to get it working. Best Support EVER!! I love this device and am now recommending to all my friends and work groups.

Well, the device itself works great. I get push notifications when events occur. Thats the good, the not so good is that you cannot install the device on your wifi network with any Android device. You need to install with an Apple device and then it will appear on your Android device. Unfortunately, once you have the app up and running, it is really hit or miss if you can open it and have it connect to your PumpSpy device. Really frustrating. The push notifications seem to always work but the device sets 300 minutes as the threshold where it announces the pump is running too long. My pump usually runs for 330 minutes to empty my sump. It would be nice to be able to set a custom threshold that makes sense for your particular system. So, while this product is a great concept and it seems to work for Apple devices the software is buggy to the point where it really diminishes the value of the price and time investment in installing. Would not recommend. Many, many folks confirm the software is poor or totally non-functional. Not worth the time I have to spend to re-install the app over and over again.

I’ve been using this since mid-January and it gives me great peace of mind knowing that my sump pump is doing its job 24-7. It’s nice to know how much the sump pump is having to pump out, too! I have had short power outages and internet pauses but everything comes back online without a hitch. I just had a situation where the unit was still connected to the internet but not transmitting data to my app and I contacted tech support (via Facebook Messenger) and the support person helped me get it working again (on a Saturday even though tech support is supposedly only open M-F!). Just had to sign out the app and sign back in. Very happy with this product.

Solid product. It is a bit pricey, but if youre looking to have the information and protection this provides, then this is your product. I had an issue, reached out to Pumpspy and they got back to me pretty much right away and got it solved. In my opinion, great customer service is as important as a product itself, which is why Im taking the time to write this review, as I usually dont.

07/08/2022 - I am revising my rating as the history feature has been returned to the app. 06/13/2022 - Today I am lowering my rating from 5 stars to 3 stars after confirming with their tech support that the history data feature has been removed from the app. I can no longer recommend this product. I have been using this monitor for 2 years and was very happy with its performance. I have Apple iPhone and had no problems setting it up or connecting to my WiFi (two floors above). I have recommended it to others. I have received power outage alerts and during/after a rain storm I check to see that the pump has been running. I know that when working, my pump runs for 17 seconds and in a extreme downpour can run once every 1-2 minutes. Why is this important? Knowing your pumps characteristic nature and knowing your rainfall you can monitor the run data and detect a failing pump. One example is a worn impeller or cracked case will result in longer run times but not continuous running. PumpSpy has decided to delete the historical data feature that allowed me to periodically review past cycles and verify that the pump is operating normally. Someone else said they stored 90 days of history on their servers (data is not stored on your Outlet or your app/smartphone). I called Tech Support and they called back and confirmed the deletion of this feature and gave their reason. IMHO its a cost issue, as we dont pay for monitoring service, but somebody has to pay a server provider to host their service and store user data. I suspect as more people bought the product, their cost (which include data storage) increased and paying these costs was being paid from future sales. Sustaining this model can be problematic. Having this history feature is a key feature and PumpSpy probably needs to consider offering yearly cost for users who want historical data. Just a theory. One the positive side, if PumpSpy sees the error of their ways, it would be easy to reinstate the history feature.

Update: 6-15-22: I spoke with someone from PumpSpy, and they are going to add the features back and explore how to better address this going forward. The developer of this product has actively removed a key feature: cycle history. Previously you could see 90 days worth of information on how often the sump pump ran. Now it only tells you the number for the current day. They have not provided any announcement or reasoning or otherwise indicated why they removed this key feature. If they are willing to remove that feature, it’s only a matter of time before future “improvements” further nerf this product and its usefulness.