PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

I returned it. - Be aware that the water sensor is a float that attaches to the pipe in the sump well. Not a contact sensor. This is not shown anywhere in any sales materials with this product. I needed a contact sensor as I also wanted to detect *any* water around the well. Either from a water heater leak, pipe leak, or foundation leak during a storm. Well, OK, the float is fine. I could even use it without it until I dropped a new pump in. (My sump cover, like most (#radon), is sealed so, kind of a PITA to remove it unless it is a major repair or replace event.) But I returned this device much more so because, I could not see the ROI on it for the price. Unless you have a home you are away from a lot, I would skip it. Even then, you SHOULD have a back up sump pump. If you have a back up sump pump, you can get a smart back up pump, if you must. However, you could also just have a smart water sensor down a bit into the sump which will notify you when the water is high enough for the back up to be triggered either by failure of main or by power failure. Either way, if you are not home, you STILL need a person to get there within a few hours to see what is happening and fix it or, drop in another marine battery if the one you have is old or about to die. Also, does this house you are away from have back up power to send you the notification? Like during a hurricane? If you have a second home, you probably have the money to simply pay a plumber to check the system once or twice a year AND be on call for heavy rain situations. So, this device is still useless. So, since I am home most of the time, I could not see any advantage. It also does not seem to monitor the health of the pump much at all. It kind of does. But even Pump Spy could not fully explain it to me. That is a red flag. But the deal killer for me is it did not integrate with HomeKit. When I asked if it would work with Matter — which will combine HomeKit, Alexa, and Google Home and others into one common system — in the coming months, they had no answer. I think money is better spent on replacing your pumps, the main and the back up, about every decade. If it runs all the time, like from ground water, every 7-8 years. If it is just when the sump has water from big storms (mine), I am at 11 years and, about to replace the main. I might run the main via a smart plug simply to alert me when it is running and when the power is off using Shortcuts and Automation. I guess there might be a way to tie in weather and rain amount to sensing if the sump is not turning on, then an alert if not on after an hour… Hey, THAT is something THIS should do! Then it might be worth it…

I’ve had this product for several years now. A sump pump failure during a storm makes you find solutions, and I chose this, as my basin is too small to accommodate a backup pump. Physical installation was a snap. I can say that *when it works* it’s a nice product. I’d get reports on how much it was cycling and when, and I’d also receive power outage alerts which would be helpful. The problem is - this unit would go offline. Frequently. We occasionally get power drops where I live. Sometimes PumpSpy would come back up. Much of the time it wouldn’t. Restoring PumpSpy to operation was seldom easy. I often couldn’t log into the app as it would refuse my credentials. Since I use a password manager, I feel fairly confident that I wasn’t entering them incorrectly. Then at some point it would accept me. Then there are the times I tried to reset the device and start from scratch. Connecting it to my network would often take several time consuming attempts until it was successful. Finally, I use a security monitor on my network. It played nice with the literally dozens of items on it. Except for PumpSpy. Apparently this device is the lone item in my inventory to use a risky unencrypted connection that could leave my network open to malicious actors, and it would refuse to let PumpSpy phone home because of it. So…after several years of use, I have to say this product is not worth the price. I could live with every flaw this product has to offer except unreliability. I have too much to lose to depend on this frequently failing device, and I have to find another solution. My suggestion is that you should too

Solid product. It is a bit pricey, but if youre looking to have the information and protection this provides, then this is your product. I had an issue, reached out to Pumpspy and they got back to me pretty much right away and got it solved. In my opinion, great customer service is as important as a product itself, which is why Im taking the time to write this review, as I usually dont.

Setup in 5 minutes per directions. Will send direct phone notifications and sms. Only thing negative is it must use 2.4 ghz wifi (not compatible with 5.1 ghz) however 2.4 ghz works better at longer distances and through walls or across floors. Wifi signal is strong even though my router is on 1st floor and unit placed in basement. Monitors power, high water level float sensor, sump cycles and time sump on per day, and even estimates gallons pumped out per cycle and total per day. Can monitor multiple pumpspy sensors at multiple locations as well. Running app on android. 3 years later the unit has been solid. For example today halfway through tropical storm Ida, weve pumped out 700 gallons so far, with the main sump running every 8 seconds (thanks Pumpspy)! Note I would still recommend a hydrostatic backup sump pump (requires no power). During a prior storm with flooding we lost power. Pumpspy notified me immediately. Power was down for 8 hours, and the hydrostatic pump saved us.

I bought one of these when I moved into my new home almost two years ago after having a very constantly active sump pump at my old house. Went to install it and discovered my sump pit was bone dry. According to my neighbors, we never get water in our pit because our neighborhood is essentially situated on a 700 foot sand hill. I ended up leaving my PumpSpy installed and on despite the fact my pump never runs. Lately it’s been saying my sump pump has been running anyways, and I can prove that’s not true because I also have a Wyze cam installed in my pit which never shows it running, and there’s still dust on the bottom of the pump from the last time I opened the pit two years ago. Yet the PumpSpy is saying it’s running. If it thinks my dormant pump is running, I wouldn’t trust it to give me accurate data if my sump was active. Piece of junk. Only thing I use it for now is to send me text messages when my WiFi goes down.

I purchased notwithstanding several negative reviews hoping that the company had the kinks worked out. Nope. Powered it on and the smart app will not/does not connect to the outlet. Numerous attempts and restarts with nothing but frustration. I called tech support and the person on the phone was very nice and suggested that an app update would fix the issue, but I could easily tell that wasnt the case. The system works on initial setup by publishing a local wireless access point with the SSD, PumpSpy. When you start the configuration the app asks you to confirm that the yellow ring on the outlet is lit, indicating that the unit is advertising its WiFi hotspot. What should happen is the app sees the PumpSpy hotspot, associates with it and then has you configure the smart outlet to use your local home WiFi. After that it just becomes a WiFi client on your network. But the initial configuration is critical: If it fails then you just have a dumb plug. What was happening was I see the yellow ring, the app sees the hotspot and associates with it. And... thats it. The PumpSpy hotspot is supposed to run a DHCP service and assign your phone an IP address so you can connect to the outlet and run the setup. I was able to confirm that the unit fails to assign an IP address and the setup times out and fails. No IP address means no setup. The mobile app has nothing to do with it. There is even a manual instruction on the website for configuring the device without using the mobile app which entails connecting to the PumpSpy hotspot and navigating the the units local website: 10.10.115.1/config/scan_page_outer.html But, since the phone never gets an IP address from the hot spot it cant go to the URL. I emailed tech support and they confirmed my analysis suggested doing a hard reset of the device, but after numerous retries the same failed results. Unreal. This the most basic requirement for a smart device. I have cheap light bulbs and smart outlets that cost a fraction of this plug and they work flawlessly. This unit fails right out of the gate. My broader concern after reading the other reviews is that there is a systemic quality control problem such that even if I returned & replaced the unit I had no confidence that it would work or last for the years I expect. Shame. I really wanted to like this. I returned it the same day and ordered the Moen Sump Pump monitor. It costs slight less, appears to have better reviews and the Moen customer support is top notch.

I inherited my moms house last year and intend to keep and use it. Unfortunately, the house is two hours away and located in a small community where pretty much every basement is running a sump pump or two or has had drain tiles installed. Although I have a young farmer friend who checked the pumps every few days, I was looking for an alternative and this seemed to fit the bill. I am running two sump pumps--one in the basement and one in a culvert system outside the house. I purchased a PumpSpy for the inside sump and was pleased by how easily it set up. The idea of receiving a text if there is a problem is really nice. I purchased another PumpSpy for the outside unit, but the unit is not rated for exterior use. With some minor rewiring, we were able to locate the unit inside the house and I now have two functioning units that I check every morning from two hours away. In the last month, the PumpSpy showed that the inside pump was running for only five seconds and then shutting off. An inspection showed a sticky switch which was fixed. A week ago the other unit alerted me that the outside pump was running excessively. An inspection showed that the float had gotten stuck against the side of the sump hole. One final, note: I have had some minor issues. An email will solicit a quick response from the company with a solution to the problem. I strongly endorse these for monitoring sump pumps.

We live in an area where our sump pump runs fairly often. We installed PumpSpy several months ago. It was very easy to install. We checked the pumpspy reports regularly on our cell phone. All of a sudden, it started to report a ridiculous amount of water being pumped. It was so much water reported, that we suspected that the PumpSpy unit was defective. We emailed tech support a couple of times. They responded quickly, but didnt diagnose the problem perfectly, they did give us a hint. We finally realized that there was a rock stuck in the impeller blades of the sump pump. This caused the pump to not be able to pump water, but, since it was still drawing current, and running most of the time, PumpSpy reported that it was pumping a lot of water. (PumpSpy works by measuring electricity going through it to the pump). We were able to fix the sump pump. Since PumpSpy alerted us that there was a problem, we were able to fix it. Without PumpSpy, we would not have known there was a problem until we had a massive flood.

Mine quit working after two years. I recently upgraded my mesh network nodes and setup a new SSID (network name) in the process. That required me to press the button on the PumpSpy in order to put it into “setup mode”. I did that and the ring around the outlet turned amber as it should. However, soon after the light went out and never came on again. It’s dead. I opened a ticket with support and explained everything. They had me email them my receipt, etc. Now, they want me to ship it back to them at my expense so they can determine if it needs repaired or replaced. They also sent me a list of things I need to include with the package. They want me to include the ticket number, but also a description of the issue I’m experiencing. And if it’s determined that the device is functioning properly, then they want me to pay for return shipping. Ummm, no thanks. How about I save us all the trouble and drop it in the trash. I’m just going to buy some water sensors for my SmartThings and call it a day.

For starters, our house is on a slope and we have a ton of water underneath so much that our pump ran almost every hour. I had several floods and wanted something to notify me and contacts of my choosing. For that, the pump spy works. The application UX could be better. The reason I cant give it a 5 star rating is because of the amount of false positives. For instance, after a recent flood, I said enough is enough and we installed a gravity drain and the sump no longer runs. Every once in a while Ill open the app to find out my sump pump has ran 10 consecutive days, its not possible! Emails to the company support were returned, i explained how are sump pump doesnt run and they assured me that the data is correct. Cmon!!! You mean to tell me on a pit thats no mostly dry that my sump pump is running? This is a disappointment. I really wanted to rate them higher. ***Update 11/4**** I was contacted by pump spy and offered a suggestion. Because I have the pump sentry inverter I needed to plug the spy into the inverter instead of the way I had it which was the inverter plugged into the pump spy. I had to purchase a 6 inch AC adapter for the pump spy to fit in the inverter. Hopefully this works better for me. Im changing my initial review to a 4 star. I will consider to monitor.