Shark AV2501AE AI Robot Vacuum with XL HEPA Self-Empty Base, Bagless, 60-Day Capacity, LIDAR Navigation, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi Connected, Carpet & Hard Floor, Black

When I first got it, the option to have it dock after 30 mins of cleaning was on and it was taking almost a full day to clean my 1900 sq ft home between cleaning and charging. In fact, I was in the process of returning it because of this. However, once I realized what the issue was and shut it off, it was better. Even still, it will only clean about an hour before the battery runs low and it has to dock. After an hour of charging, it will then will start again and finish the rest of my house in the next hour. I still dont get the inefficient cleaning pattern it chooses because it will clean one room then all of a sudden go across my house to clean another room only to have to make a bee-line back to the first room to finish. I used to have another unknown brand that I loved but it was damaged by a dog toy that clogged the roller and damaged the part that holds and spins the roller. After about a month of research and comparison shopping, I chose this model based on the reviews and the features it had. It does a good job and eventually it will clean the house over a 3 hour period - so its good for now. Pros: - Good suction - does well with pet hair; I have 3 dogs and a cat - The self-empty feature is really good and not as noisy as others while emptying - It does eventually clean every area of my house, well - Back and forth cleaning pattern vs. bump and go - Always finds its way back to the docking station - Handles all my rugs well without getting stuck, dragging them or folding them over. Cons: - Battery life stinks - App is terrible - I have to log in each time I open it. Plus, it does not show you real-time information - it is only available after it docks.

I hace been using my shark for months. It works great and it saves me so much time. It cleans well. It makes less noise than my old vacuum cleaner but there is some noise. Not a big deal for me. I love that it saves me time and allows me to keep up with the dog hair. I will definitely buy another one for the first level of the house so I don’t have to move it from second floor to the first.

This has saved me so much time cleaning my floors from my corgi!

Awesome until it finds a cliff

Great technology and will limit how much you use the full size vacuum, depending on traffic patterns and pets. However the Shark App is buggy and the app support is poor; called on a Thursday, the level one person could not resolve a registration problem, it is now Tuesday night and have yet to hear from Shark... Without the app you can use the robot but would asssume it was designed to learn via AI which would greatly improve what the vacuum can do through learning.... I will report back after Shark support gets the app working..., overall the technology is still emerging but is still impressive but comes at a high price. Cant wait to see were appliance robot technology is in a couple of years.

Bought this on sale and I think it works much better than thr Roomba it replaced from 8 years ago along with one for the upstairs that was purchased at a similar price point. Unlike the Roomba it always finds the base station and it cleans itself to the base station. Its also less likely to get stuck in my opinion. Overall its decent and definelty would purchase again.

Not easy to use, doesn’t pick up cat litter and hair, won’t connect to Wi-Fi, and dreadful customer service will sum up this review. I loved this vacuum the 1st week I owned it. We share our home with 4 cats so there’s some hair to be dealt with. I was excited about something to keep up with the fur in between my being able to run the “real” vacuum. Week 1 it appeared to do a good job. After that is when the major issue started. The fatal flaw is that hair not only get caught in the brush roller but it also gets caught up in the side of the roller where it attaches. This causes the vacuum to become inoperable until you do something about it. You end up spending a good 10-15 minutes with tweezers and scissors trying to perform minor surgery and remove the wad of hair to free up the roller. (In this amount of time I could have already done 1 room of my house). That’s problem #1. The other major problem is the absolutely horrible customer service they provide. The manual that comes with this is a joke. It basically tells you how to set it on the floor and turn it on which is self explanatory and could be done by my dumbest cat. There is zero information about connecting to Wi-Fi or this type of troubleshooting. When trying to use the app to pair nothing happens. I have tried 8 times. I have used the recommended 2.4GHz Wi-Fi and even tried 5GHz. NOTHING!!! My phone is updated to the latest software version so there should be no reason for this malfunction. I called customer service and read every number off the bottom of the vacuum plus gave a ton more info to a man who said he was transferring me to a service agent who could fix the problem and I would not have to repeat the info I had just provided. I waited on hold for 15 min, (after 3 minutes the “hold music” went dead) and no one picked up. I was concerned my call was sent to someone in a black hole so I hung up and called back. I then had the displeasure of speaking to a lady who had the I.Q. of a carrot and the customer service skills of a honey badger!! She started asking for all of the numbers for the vacuum and I explained to her I’ve already provided this and was just trying to be transferred. She continued to tell me there was no one to transfer me to. She then tried to help and her advice was to do everything that I’ve already done 8 times all over again. (Because the 9th time is the charm???) When I explained to her again that I have already done this 8 times and I’m calling for a different suggestion and some troubleshooting she then told me to turn everything off and back on again. I was aggravated and told her this has to be done to restart the process and again I’ve done this 8 times. She then told me to restart the Wi-Fi. I explained to her everything else was working fine with the Wi-Fi and since I tried to pair it right after it was installed this week and it continued to do the same thing I know that’s not it. She then told me if I wasn’t willing to do what she was telling me she would have to escalate my case and someone would call me back in 24-48 hours. I asked to be transferred to someone else and she said “there is no one else, you have me now”. The app also has conflicting information about how to use the Wi-Fi feature. I have waisted hours trying to make this thing work. The time you put into trying to fix/figure out software issues and picking hair out you could have vacuumed your house. DONT BUY!!!

We have had this vacuum for awhile now and it works pretty well. Its a great alternitive for sweeping. The mopping function also works well and even with having to swap out parts and adding water its still better than traditional mopping. We have two cats that make hair a constant problem. Running this every other day makes the hair go away. It works better on tile than carpet but still not bad on carpet

It’s not perfect but it’s convenient and effective. We’ve used it 5 days a week for the past few months. It does a good job of keeping the floor vacuumed and mopped. Still leaves behind some clumps of hair and the floors aren’t that clean after mopping but they are shinier. It doesn’t have an indicator/sensor for the dust bin which can be clogged with the hair from our two cats. The dust bin and associated filter attached to the robot needs cleaned out at least weekly and it’s the same for the dock’s bin. I can’t imagine leaving this unattended for 30-60 days as advertised. Cleaning out the robot’s dust bin is annoying because I always feel like I’m going to break the small plastic clamps. The app is functional and has gotten better in the time I’ve had it. It’s easy to schedule the robot for cleaning and to access the history. I was happy to see they added a map of the cleaning history. It doesn’t allow me to invite others to “household” in the app so we have to share a login. The app also restricts you to one map meaning some setting are restricted if you want to use it on another floor. When I want to use it on another floor I place the robot on the dock, turn it off, take it to an open corner in the area I want cleaned, turn it on, then press clean. Despite the shortcomings I would but it again.

This robot arrived a few days ago and I promptly set it up. It had no problem connecting to my eero mesh wifi, which supports 2.4 ghz as well as higher bands. The app setup was easy, and it did a good job mapping the floor. Then I sent it off to clean. The first time through I had to manually pull out all the hair and dust that it accumulated, despite using the setting to evacuate and resume which is supposed to empty itself more frequently. After that it has empted itself fine, and collected a TON of debris. One issue with the robot itself, I picked this model because the self cleaning brushroll was supposed to avoid getting tangled with hair, which is the bane of my existence with my upright vacuum. But no, I have to manually remove hair from the brushroll. Fortunately this is fairly easy to do. Other issue is with the app. There is an extended clean setting where it is supposed to just keep going and going until it has to recharge itself. But this setting would not turn on. I contacted support and they said they would have to perform a firmware update. This happened automagically and the next afternoon the setting worked fine. I wish there was a simple option to relocate the dock in case we decide to move it, but it appears that I will have to delete the map and run through the explore cycle again to do so. I think it is very dumb that you cant map multiple floors with different home locations if you want to relocate the dock to another floor and have it focus on that floor for a day or so. I put it in my basement but the layout is very different and it will clean awhile but eventually get lost. Also that carpet is pretty new and theres a lot of carpet fibers that need to be vacuumed, and it keeps getting clogged and the brushroll is covered in hair and carpet. Once I go through it a few times it should be easy to maintain, but its a pain to start, especially without an accurate map. Why not give the ability to map different floors? Seems like a reasonable feature to add. Overall giving it 4/5 because of the issues noted above, but it seems to work very well and the self-emptying feature is pretty great.