Shark AV2501AE AI Robot Vacuum with XL HEPA Self-Empty Base, Bagless, 60-Day Capacity, LIDAR Navigation, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi Connected, Carpet & Hard Floor, Black

You can only program one floor. I have a sunken living room and I can’t add that room to the house. Otherwise it works well, although it would be nice if you could steer it with the app.

Not easy to use, doesn’t pick up cat litter and hair, won’t connect to Wi-Fi, and dreadful customer service will sum up this review. I loved this vacuum the 1st week I owned it. We share our home with 4 cats so there’s some hair to be dealt with. I was excited about something to keep up with the fur in between my being able to run the “real” vacuum. Week 1 it appeared to do a good job. After that is when the major issue started. The fatal flaw is that hair not only get caught in the brush roller but it also gets caught up in the side of the roller where it attaches. This causes the vacuum to become inoperable until you do something about it. You end up spending a good 10-15 minutes with tweezers and scissors trying to perform minor surgery and remove the wad of hair to free up the roller. (In this amount of time I could have already done 1 room of my house). That’s problem #1. The other major problem is the absolutely horrible customer service they provide. The manual that comes with this is a joke. It basically tells you how to set it on the floor and turn it on which is self explanatory and could be done by my dumbest cat. There is zero information about connecting to Wi-Fi or this type of troubleshooting. When trying to use the app to pair nothing happens. I have tried 8 times. I have used the recommended 2.4GHz Wi-Fi and even tried 5GHz. NOTHING!!! My phone is updated to the latest software version so there should be no reason for this malfunction. I called customer service and read every number off the bottom of the vacuum plus gave a ton more info to a man who said he was transferring me to a service agent who could fix the problem and I would not have to repeat the info I had just provided. I waited on hold for 15 min, (after 3 minutes the “hold music” went dead) and no one picked up. I was concerned my call was sent to someone in a black hole so I hung up and called back. I then had the displeasure of speaking to a lady who had the I.Q. of a carrot and the customer service skills of a honey badger!! She started asking for all of the numbers for the vacuum and I explained to her I’ve already provided this and was just trying to be transferred. She continued to tell me there was no one to transfer me to. She then tried to help and her advice was to do everything that I’ve already done 8 times all over again. (Because the 9th time is the charm???) When I explained to her again that I have already done this 8 times and I’m calling for a different suggestion and some troubleshooting she then told me to turn everything off and back on again. I was aggravated and told her this has to be done to restart the process and again I’ve done this 8 times. She then told me to restart the Wi-Fi. I explained to her everything else was working fine with the Wi-Fi and since I tried to pair it right after it was installed this week and it continued to do the same thing I know that’s not it. She then told me if I wasn’t willing to do what she was telling me she would have to escalate my case and someone would call me back in 24-48 hours. I asked to be transferred to someone else and she said “there is no one else, you have me now”. The app also has conflicting information about how to use the Wi-Fi feature. I have waisted hours trying to make this thing work. The time you put into trying to fix/figure out software issues and picking hair out you could have vacuumed your house. DONT BUY!!!

I love this Shark robot sweeper! It has room mapping , keeps 60 days worth of dirt, if there’s a problem it notifies you via your phone and tells you exactly what the issue is and how to fix it. It’s smart, if it sees an object in its way it goes around it. Has no trouble docking itself, and unloading the debris it’s collected. I haven’t used my upright sweeper since I bought this Shark Robot sweeper. I highly recommend this to anyone who wants a derp clean of their carpets and other flooring!

Okay a little context I have a 1400 single level house with laminate flooring throughout. I have 3 area rugs as well. The one in the living room is a short pile rug. My house is a new construction and my backyard is 3/4 dirt. I also have 3 young dogs that go in and out all day long. So, as you can imagine keeping up with the dirt and mess has been a royal challenge. I work full time with a lot of overtime and also go to college at an accelerated pace (2 classes every 5 weeks year round). This is my first robot vacuum, but I do use Shark brand vacuums. Vacuuming: As far as the linoleum flooring goes, it does an incredible job and I am very pleased. With the short pile rug in the living room, I do notice some dirt being left behind. Overall, it definitely helps, but the suction on the rugs is not quite as I imagined it would be. A deep cleaning will still be necessary and thats okay. Mopping: So, were talking about muddy/ dirt mess tracked in by my dogs. It gets bad fast. The mopping function does okay. It definitely doesnt remove all of the dirt in the problem areas unless you use the ultramop setting. Maybe theres a way to do this that I havent figured out yet, but what I have seen so far is you can only use the ultra clean and ultra mop settings on a 5x5 area at a time. If you consider the time it would take to have it clean an area of that size, redock, and then set another area, youd really be better off doing the deeper cleaning with a mop or steamer. On the areas that do not get as muddy and awful though it does do very well. So, if your house doesnt have caked on dirt in several areas, it should work fantastic just using the mop setting. Battery life is good. Charging time you can expect 10% battery in roughly 30 minutes. It will not run below 15% battery. The app is user-friendly and I definitely like it. Same with set up. In the app, you can label rooms, high traffic zones and carpet zones once it has mapped your house. Once you label the carpet zones, which has to be done for the mopping, the robot will go trace the outside of where you said it was for you to confirm it is correct. This is maybe my BIGGEST complaint. I wish they could put a sensor on this thing to determine/ verify given the approximate location of said rug or carpet. This took me forever to get relatively close as I have 3 rugs. It will go out and you have to follow it to ensure is traces the rug area but if its not right you have to wait for it to redock, redraw your rectangles and test over and over again. This can get quite frustrating. The self empty base is awesome and works great. The base is easy to empty and clean the filter. I thought the way the mopping pad attaches was rather cool. I thought it would be similar to a steam mop or maybe how a Swifer pad attaches being maybe a couple clips or velcro. It actually attached by similar to a zipper format. You slide a piece on the back through another opening and across. Then it stretches down, attached by velcro on the bottom, and then up and attached by a piece of velcro on the front. This may be a bit obsolete to some, but you definitely do not have to worry about your mop pad falling off mid clean (assuming its not on carpet.)

I have. Large home so I needed two to complete the home I use twice a day. Live in the country so it gets pretty dusty out here being a windy state. I do have to clean the vacuum after every use because it is not very dog hair friendly as they state, I have a medium length hair dog, if I don’t clean after every use it will clog up and not vacuum right leaving dog hair behind as it vacs. Use a small hand held blower to clean after each use.

I love this robot. It is less noisy than a regular vacuum except when it empties (which is a short amount of time). I couldn’t believe all the dirt it picked up the first time I used it.

I bought this to replace my original shark robot. It is a good way to keep your home lightly cleaned. The drawback is that if you have a large room, you need to stop and clean or replace the mop pad. Good thing they send two.

We have a complicated house layout and the RV2501SE AI Series Robot did a pretty good job of mapping on the first pass. It does a number of things better than the previous RV100AE (renewed) we purchased on Amazon and subsequently returned. The RV2501SE is more thorough in its coverage, has longer battery life, better self-cleaning performance, is less spastic in working around obstacles and in short, does a better all around job. It has one shortcoming however, a feature I really liked on the RV100AE. It wont respond to the magnetic boundary strips which I previously used to block off areas I dont want the robot to cross. On this model, Shark wants you to use their No-Go Zones. I just want to establish a line not to cross, not set up an area to stay out of. For example, I want the robot to avoid cables on the carpet along the wall in my office. A No-Go Zone requires establishing a square or rectangular box which cannot be manipulated into just a straight line, so you wind up specifying a lot more carpet to be skipped vs laying a magnetic boundary strip down and the robot will simply not crossing it. I really am disappointed by Shark omitting this simple feature on this model (and perhaps on all AI models).

We had a GOOVI brand before and it was ok for the price but it wasn’t nearly as smart as this one. The GOOVI would just bounce off things and walls sometimes bumping plants into walls and scuffing the walls. This one mapped the house pretty well. I had to kinda staple up the fabric hanging down from the couch for it to map under it but overall it’s pretty great. It knows exactly where it’s home is. The GOOVI just bounced off everything till it found it’s way. The fact that it knows when it’s full and goes back to the dock to empty is amazing. Before I would have the check the GOOVI like a baby’s diaper all the time. Overall have had it for a few days and so far so good!

This robot vac is amazing! I have tried other brands and this has surpassed them all for me. I read some of the other reviews and honestly they sound more like user error than product error. I‘be had mine for almost 2 years and have had zero glitching with the app unless it was because my WiFi went out so it logged me out of the app. But, it never deleted my map or anything like that. Also, one review said they couldn’t get parts; well you absolutely can. Maybe not direct from the manufacturer but there’s a multitude of different companies selling replacement parts on Amazon. I say get it! It makes cleaning so much easier, especially if you have kids or fur babies! I couldn’t use mine for a week while I waited for my replacement parts to get delivered and it really made me appreciate how much work it takes off my hands m, because I was seriously struggling to keep my 5000 square feet of living space feeling and looking clean.