Shark AZ1002 Apex Powered Lift-Away Upright Vacuum with DuoClean & Self-Cleaning Brushroll, Crevice Tool, Upholstery Tool & Pet Power Brush, for a Deep Clean on & Above Floors, Espresso

I love shark products but this one is not any improvement from the last model. Holding dirt capacity is half of what the one I bought in 2018 Features are very similar, the quality in my book has changed. Not east to vacuum with. It won’t go straight it cuts to the right. I recommended one to a friend and they have the same complaints

Seems well built (like a tank!), picks up seeds etc (we have birds in the dining room) off the hardwood floors no problem even on the carpet setting. Just 2 complaints, and maybe theyll be less a problem as I use it, but 1. It weighs 16 lbs.....previouse model was ~12lb. 2. the hose appears to be shorter than the previous so I cant just detach the canister & set it down while I use the wand. I have to lug the whole thing. Ill probably keep it, but will come back with an updated review after a month or so.

I just happened to see someone on Facebook asking about vacuums for pet hair. Something like 80% of the responses were suggesting this specific model vacuum. I was already in need of a new vacuum so Im glad I saw that post and completed the subsequent research and review reading. I knew my Walmart bought Bissel was not getting the job done. My carpet cleaner would pull up wet globs of hair every couple feet! After vacuuming! The day I received this Shark Apex I vacuum my bedroom floor with the old Bissel. Having a black cat and a Rottweiler there was plenty of fine black hair in my carpets. Especially beside my bed where my Rottweiler faithfully sleeps at night. After Bissel did its best I gave the Shark Apex a shot. Im not exaggerating at all when I tell you I had to empty its collection bin two times. It was literally full of dog hair. Full, tightly packed with dog hair. It was absolutely disgusting to realize how much hair my Bissel vacuum had been missing the last couple years. My carpet changed color. And I can say that after vacuuming my bedroom, hallway, hardwood floors (instead of sweeping) and sucking up a dozen collection bins worth of pet hair since purchasing this vacuum... the Zero-M technology has still kept the roller brush clean. After vacuuming my sons bedroom today I laid down the vacuum today and my 11 year old son immediately exclaimed, Theres no hair in it! when he bent down to look at the roller brush. Even my 11 year old was shocked. The little rubber flaps they call Zero-M Technology actually work pretty well. Its not amazing for stairs though. Id love to rip the carpet off my stairs and go to wood treads. Vacuuming stairs is never fun, and this vacuum doesnt solve that issue. Even taking the collection bin and motor off in hand held mode vacuuming the stairs is still a pain in the butt. Especially since this vacuum does self propel itself with the brush. That is great throughout the house, but not on stairs. It does a great job on hard floors though. I used it today for the first time on my hard wood floors. It does NOT scatter debris like most vacuum cleaners do on hard surfaces. That said, I likely wont use it on my wood floors very much. Ive seen videos online showing that the tiny rollers underneath tend to break apart over time. And since I can hear those rollers on my wood floor Im concerned theyll wear down and eventually begin scratching the floors (I mean, if my Rottweiler hasnt yet this vacuum probably wont either, right?).

I bought this to use on hard floors. It works great at sucking up dust and dust bunnies under the bed. However, it will not pick up bigger pieces off of the hard floor. Things like a dry bread crumb, a tiny piece of popcorn, or a pine needle tracked in from outside will only get pushed along. You have to disconnect the wand part and pick them up individually. The suction from the wand is great, its just not what I was hoping for. I like the novelty of how the components are all modular and are easy to take apart for different jobs. The tool stowage (crevice tool, etc.) is terrible.

This is probably the 15th if not more shark vacuum I’ve bought I give them as wedding presents and house warming gifts This one was for me, the belt broke so I ordered new belts and changed it For some reason this power head is not working as well as my others have I bought the stick for a friend and she loves it I bought two in September for family and they love them-I myself have tried it against my Miele and a bissle my picked up more dirt afterwards I’m just writing to let you know I’m unhappy with my latest purchase I don’t understand how all the others work well and this one that I bought for myself happens to be a dud So unhappy

I ordered this vacuum five years ago and it still runs perfectly!! We are very hard on vacuums in our home. I have three dogs, one of which is a German shepherd-Great Pyrenees mix who sheds nonstop. [Pic included to showcase his cuteness and mass amount of fur that I’m vacuuming daily! I’m talking big huge chunks of fur.] Additionally, we live in a 3700 square-foot house that is made up of hardwood floors and carpeting. This vacuum is fantastic. Never once had any issue with it. I love the suction power of it, how easy it is to clean and the light on the cover of the beater bar. The light is especially fantastic when it’s a little bit dark out and you can really see how filthy your floor is and how well the vacuum works. I highly recommend this product. You will not be disappointed!

I bought this vacuum back in February 2019, and have used it about an average of 2 hours every week since. The vacuum still has great suction. If there has been a loss in power, its small enough that I havent noticed. We do keep the filters clean and actually replaced them a few months ago. I dont know what magic Shark used on these rollers, but I literally havent had to cut hair out of them once. We have 2 women with long hair in living in our house, and a dog, and the rollers seriously dont have ANY hair wrapped around them after 2 years. Thats freaking impressive to me. The powered hand-held pet hair removal attachment thing is also very impressive. Ive put that through its paces vacuuming off our couches and stairs each week. Same thing, no hair wrapped around the little roller and the electric motor driving the roller is still going strong. Now, on to the customer service part of the story. Recently the main 2 rollers completely seized up. I was using the vacuum as normal and started smelling burning rubber or plastic (not sure). About 10 seconds later the roller light indicator turned red and the rollers stopped. Vacuum still works great, but I cannot get the rollers to budge at all even by hand. I assume something inside the drive assembly / mechanism broke. I went on to Sharks website, created an account with Shark and registered my product (as suggested in their warranty section), then called the 1-800 number for help. I waited on hold for less than 5 minutes. The customer service representative was intelligent. She was able to text me a link that created a video call while I was on the line with her so that I could show her exactly what the issue was. After less than 10 minutes on the phone, she had emailed me a tracking number for the free Duo-clean Floor Nozzle with Zero-M (a $90 part that was covered by the warranty), which will arrive here in 2 weeks. She then apologized that it was going to take 2 weeks, because shipping is usually faster than that but there are substantial delays right now due to COVID-19. (I work in the shipping industry so this was no surprise, and honestly 2 weeks was faster than what I expected anyway.) I am extremely impressed with the customer service, and this experience will likely drive me to buy another Shark vacuum when it comes time to replace this one. The only reason why Im not giving this 5 stars is because the standard handheld brush attachment (not the motorized one) has pretty poor suction. This isnt because of the vacuum, but because of the way the brush attachment was designed. It is actually the upholstery attachment, with a brush that clips to the end of it. The way the brush clips on lets a ton of air leak around it, so the suction is terrible with this thing (pics included). The vacuum also doesnt have anywhere to store this attachment on it, so I have to store it in the closet on a shelf and then carry it around with me if Im using it. Im really confused on why they went this direction in the design, because it doesnt work well at all. Like I said, almost perfect. I still love this thing though. Great vacuum.

This vacuum cleaner does its job well. It is light to use and handles hair well. It is equipped with an extra brush for hard floors, which additionally polishes it. Highly recommended

This vacuum is really awesome. I would love to give it 5 stars for how easy and useful it is to use, however the wand started going out on me after 3 years of using this machine. It was unfortunately not covered under the warranty, and costs another $40 to replace from the company. (I guess its a pretty common issue according to the internet). If I didnt have an issue with that I would have given it a 5 star review.

Heavier, difficult to maneuver