Shark AZ1002 Apex Powered Lift-Away Upright Vacuum with DuoClean & Self-Cleaning Brushroll, Crevice Tool, Upholstery Tool & Pet Power Brush, for a Deep Clean on & Above Floors, Espresso

This thing is great. Very modular, easy to get under beds and furniture. Has several break away parts that makes it very easy to clear clogged areas. The led light at the head are a nice quality of life feature, of not really necessary. The swivel neck is very nice. Everything thing about it 5 stars except with one con. The collection bin is on the small side. My home 2.4k square feet and less than half of that is carpeted. I own 6 cats and a dog granted, but when I vacuum the house I usually have to stop and empty the bin 4 to 7 times. Even then, that is one complaint compared to everything else that is awesome. I would recommend this to anyone that isnt using this for a mansion or industrial use like a business or college.

Have had Dysons for the last 10 years and this was my first Shark. First the Pros: The suction power of this thing is ridiculously strong, especially with the tools. This thing is solid and seems pretty well made. The zero M seems to be working fairly well thus fair, except I noticed that although hair doesnt get wrapped around the roll, it does kind of ball up and you occasionally have to pull it out, but its very easy. I surprised but I really like the LED light both on the main unit and the handle for the accessory tool. I thought it was more of a gimmick but it actually really helps you see what youre doing. I LOVE the full enclosed filter system and this was one of the most important things to me. We have dogs and a new baby at hope and I felt the Dyson just constantly sprayed nasty dust into the air. This thing collects tiny little dust particles and traps them very well and Ive definitely noticed the carpets generally smell better because of less dander and dust. This vacuum is very quite for how powerful it is which I also like. Overall this vacuum is pretty impressive both on carpets and hardwood and I love the versatility of being able to pull the container off to get under tables that I usually just never clean under. Lastly it has a really long cord which is nice because I dont have to switch outlets as often in larger rooms. Now to the Cons: Right out of the gate I was displeased with the shipping, I ordered this from Amazon originally but after 2 days it was supposed to get delivered and essentially i was told they had no idea where it was and it never showed up to the facility so I had no expected delivery date. Of course I didnt like that so I cancelled the order and actually just ran over to Best Buy and bought one in store. In terms of what I dont like about the actual vacuum, its definitely the size, shape and maneuverability. You can buy the vacuum and quit your gym because this thing is a beast. Its so powerful and clunky that its pretty tiring to use. Im a 62 190 Lb male and after doing one large room I was sweating, and my arms were very tired. So it definitely takes some strength to use this thing. There is also almost a self-propelling to it because its so powerful so again, youre kind of fighting with it the whole time. Also, if you take the canister off the stick vacuum runs away from you and is a bit hard to control. Lastly, I thought the unit came with a dusting wand to get under appliances which it does not, so Ill have to order one of those separately. Those are pretty much my only issues with the vacuum. As long as I get used to the strength it requires now to vacuum, Id say overall its one of the best vacuums Ive ever used.

I bought this vacuum back in February 2019, and have used it about an average of 2 hours every week since. The vacuum still has great suction. If there has been a loss in power, its small enough that I havent noticed. We do keep the filters clean and actually replaced them a few months ago. I dont know what magic Shark used on these rollers, but I literally havent had to cut hair out of them once. We have 2 women with long hair in living in our house, and a dog, and the rollers seriously dont have ANY hair wrapped around them after 2 years. Thats freaking impressive to me. The powered hand-held pet hair removal attachment thing is also very impressive. Ive put that through its paces vacuuming off our couches and stairs each week. Same thing, no hair wrapped around the little roller and the electric motor driving the roller is still going strong. Now, on to the customer service part of the story. Recently the main 2 rollers completely seized up. I was using the vacuum as normal and started smelling burning rubber or plastic (not sure). About 10 seconds later the roller light indicator turned red and the rollers stopped. Vacuum still works great, but I cannot get the rollers to budge at all even by hand. I assume something inside the drive assembly / mechanism broke. I went on to Sharks website, created an account with Shark and registered my product (as suggested in their warranty section), then called the 1-800 number for help. I waited on hold for less than 5 minutes. The customer service representative was intelligent. She was able to text me a link that created a video call while I was on the line with her so that I could show her exactly what the issue was. After less than 10 minutes on the phone, she had emailed me a tracking number for the free Duo-clean Floor Nozzle with Zero-M (a $90 part that was covered by the warranty), which will arrive here in 2 weeks. She then apologized that it was going to take 2 weeks, because shipping is usually faster than that but there are substantial delays right now due to COVID-19. (I work in the shipping industry so this was no surprise, and honestly 2 weeks was faster than what I expected anyway.) I am extremely impressed with the customer service, and this experience will likely drive me to buy another Shark vacuum when it comes time to replace this one. The only reason why Im not giving this 5 stars is because the standard handheld brush attachment (not the motorized one) has pretty poor suction. This isnt because of the vacuum, but because of the way the brush attachment was designed. It is actually the upholstery attachment, with a brush that clips to the end of it. The way the brush clips on lets a ton of air leak around it, so the suction is terrible with this thing (pics included). The vacuum also doesnt have anywhere to store this attachment on it, so I have to store it in the closet on a shelf and then carry it around with me if Im using it. Im really confused on why they went this direction in the design, because it doesnt work well at all. Like I said, almost perfect. I still love this thing though. Great vacuum.

Pros: Small and gets under bed and good suction . Cons: 1)brush too small -does not fluff carpet as old Hoover did- could use bigger brush. The smooth brush not needed. It glides only on surface does not get into carpet. After vacuuming carpet looks flat like you used a roller- does not fluff carpet. 2) wish it had a bag. With bagless it needs to be cleaned every time you dump it, takes a lot of time not to mention debris not contained so it gets all over when dumping. 3) just like a carpet cleaner but with suction. Only happy with how it gets under bed. Like my Thirty year old Hoover better.

I gave it 4/5 because it is heavy. It has great suction and its transformer abilities work great for different applications. We have a 70lb husky who sheds a lot. It does a great job with all his hair. I have been overall very happy but it is a heavy vacuum. I think my 75 year old mom would struggle with it. Just something to keep in mind.

This is a beast of a vacuum! It is super at inhaling hair and debris from the edges of baseboards. When you switch from hard floor to carpet, you feel the brush kick on and it pulls you forward. It is very well made and worth the money!

This is the best vacuum I have used ,it is a bit heavier than Im used to,but it basically drives itself over the carpet. I did see a few reviews that it did not have good suction but I had no problems. I have 4 kids 12yrs down to 3yrs this is a good investment worth the money.

I literally got this vacuum today! Unboxed it and put it to use. Holy suction!!! I only vacuumed my living room and had to empty the canister twice! Just goes to show my old vacuum wasnt up to par. I even used the attachments to vacuum the couch. It does sound a little like a motorcycle racing down the highway, but it got all the dog hair and crumbs with little effort. If you have animals, hair that sheds (human hair), toddlers, whatever the case may be that leaves a mess this vacuum can handle it with ease. I would give this 10 stars if I could!! Worth every penny in my book!

The main reason I bought this vacuum is because it claims to not have hair wrap. Well, it doesnt seem to work for me. I have really long hair (down to my waist) and after vacuuming a small area, I looked at the roller (see picture). Sure enough, my hair is neatly wrapped around the roller! My old vacuum (a Bissell) worked well, but I got tired of cleaning the roller all the time. Im sorry that I spent $400 on this. I would have gotten something cheaper, or just continued to use my Bissell. I gave it 3 stars because it does seem to clean well and it does pick up dog hair. I thought about returning it, but I just spent a lot of money on attachments because the reviews were so good. One review suggested letting it run for a few seconds after vacuuming. I did that and it just seems to comb the hair around the roller. I have several Shark vacuums and I like the quality, but Im very disappointed that Ill have to continue to clean the roller. Maybe I should just get my hair cut.

I have 2 dogs and 2 cats so we need a strong, durable vacuum for pet hair and litter and this works great. It’s got strong suction and gets everything up without getting hair wrapped around the bristles. I love that it has a light on the vacuum and the detachable hose too. My only complaint about this vacuum is that is heavy and is not self propelled so it’s taxing to vacuum more than a room or two at a time with it. Wouldn’t be a good option for anyone with arm or shoulder issues.