Shark AZ1002 Apex Powered Lift-Away Upright Vacuum with DuoClean & Self-Cleaning Brushroll, Crevice Tool, Upholstery Tool & Pet Power Brush, for a Deep Clean on & Above Floors, Espresso

This vacuum is great. Extremely powerful, easy to use and great functionality. This is my second shark vacuum and I will never buy anything else. The performance is second to none. I literally just got done vacuuming with a Dyson that I borrowed, and then used my new shark. It literally filled up the entire can. I love these vacuums.

I bought this vacuum back in February 2019, and have used it about an average of 2 hours every week since. The vacuum still has great suction. If there has been a loss in power, its small enough that I havent noticed. We do keep the filters clean and actually replaced them a few months ago. I dont know what magic Shark used on these rollers, but I literally havent had to cut hair out of them once. We have 2 women with long hair in living in our house, and a dog, and the rollers seriously dont have ANY hair wrapped around them after 2 years. Thats freaking impressive to me. The powered hand-held pet hair removal attachment thing is also very impressive. Ive put that through its paces vacuuming off our couches and stairs each week. Same thing, no hair wrapped around the little roller and the electric motor driving the roller is still going strong. Now, on to the customer service part of the story. Recently the main 2 rollers completely seized up. I was using the vacuum as normal and started smelling burning rubber or plastic (not sure). About 10 seconds later the roller light indicator turned red and the rollers stopped. Vacuum still works great, but I cannot get the rollers to budge at all even by hand. I assume something inside the drive assembly / mechanism broke. I went on to Sharks website, created an account with Shark and registered my product (as suggested in their warranty section), then called the 1-800 number for help. I waited on hold for less than 5 minutes. The customer service representative was intelligent. She was able to text me a link that created a video call while I was on the line with her so that I could show her exactly what the issue was. After less than 10 minutes on the phone, she had emailed me a tracking number for the free Duo-clean Floor Nozzle with Zero-M (a $90 part that was covered by the warranty), which will arrive here in 2 weeks. She then apologized that it was going to take 2 weeks, because shipping is usually faster than that but there are substantial delays right now due to COVID-19. (I work in the shipping industry so this was no surprise, and honestly 2 weeks was faster than what I expected anyway.) I am extremely impressed with the customer service, and this experience will likely drive me to buy another Shark vacuum when it comes time to replace this one. The only reason why Im not giving this 5 stars is because the standard handheld brush attachment (not the motorized one) has pretty poor suction. This isnt because of the vacuum, but because of the way the brush attachment was designed. It is actually the upholstery attachment, with a brush that clips to the end of it. The way the brush clips on lets a ton of air leak around it, so the suction is terrible with this thing (pics included). The vacuum also doesnt have anywhere to store this attachment on it, so I have to store it in the closet on a shelf and then carry it around with me if Im using it. Im really confused on why they went this direction in the design, because it doesnt work well at all. Like I said, almost perfect. I still love this thing though. Great vacuum.

I used to live in a house that had all wood floors & carpeted stairs... so Ive owned 2 Shark vacuums (Rockets gen1 & gen2-major improvements over gen1), which both performed very well for my needs. I recently retired & downsized to a smaller home with carpet & tile everywhere, so I decided to upgrade to a more powerful vac. (Forgot to mention I have a shorthaired dog that SHEDS.) I picked the Apex DuoClean w/ Zero-M because I felt it might be a good cross between a Rocket & a upright. After a couple of days of use, I must say Im loving the vacuum. The construction is tight & solid feeling. The suction power is better than the Rockets, and it pulls more dog hair off both the wall to wall & throw rugs - on the first pass vs many passes with the Rockets. I contribute this to the DuoClean brush in the front. I used to empty the Rockets canister 4 times when cleaning 3 bedrms & living room, the Apex had enough storage that I was able to empty it twice. The main motor is much quieter than the Rockets which tend to scream a bit loudly. The motor in the brush housing is a tiny bit noisier than the Rockets - I attribute that to the gears & extra brush. Being able to pull the power unit off and reach under the beds with the floor power unit is wonderful - the Rockets have that canister in the way and cant get as far in. I will recommend this vacuum to my friends! Now for the drawbacks, if you call them that. - A word of caution to all - since there is no longer a shield in front of the roller brush, instead having another rolling brush, this vacuum WILL eat all cords with a fierce appetite!! Id gotten into a nasty habit of just pushing the cords out of the way with the Rockets -- OOPS - LOL. - I do wish the hose was a bit longer, you do have to lift the main unit off and carry it if you want to reach up to catch a cobweb or do the baseboards. - This unit DOES NOT come with a duster attachment... It came with a crevise tool, a air assisted brush for pet hair on furniture, and a plain Upholstery Tool. You can not clean books, car interiors etc. easily. There is what is called a Pet Multi-Tool which is a combo of the plain Upholstery Tool with a duster attachment available for $19.95 on their website (Its not listed in Accessories - you have to Google for it but Sharp sells it & says it fits -- part# 247FLI850). Honestly, this should have been included instead of the plain Upholstery Tool - Thus the markdown from 5 to 4 stars. I hope this review helps. UPDATE: Shark substituted Part# 219FLIN800 instead of above mentioned #247FLI850, and it fits perfectly.

I was embarrassed how much dirt this picked up! Lol! I bought this to replace a Dyson and it put my Dyson to absolute shame! Wouldn’t hesitate to purchase again. Great machine. Five stars.⭐️⭐️⭐️⭐️⭐️

Super powerful, lightweight and cleans the first time. No need to keep going over areas. Best dog hair vac weve purchased yet. Accessories are easy to use.

Bride had a much older version of this vacuum and loved it until it died. I figured the quality was down like most good products that are new and successful....boy was I wrong. This is an excellent machine and superior to the older one we had. Momma loves it.

I absolutely love this vacuum !!! I have bought the most expensive to the cheapest and this one is my fave I love the light on the handle and it’s so easy to put together and use

This thing is great. Very modular, easy to get under beds and furniture. Has several break away parts that makes it very easy to clear clogged areas. The led light at the head are a nice quality of life feature, of not really necessary. The swivel neck is very nice. Everything thing about it 5 stars except with one con. The collection bin is on the small side. My home 2.4k square feet and less than half of that is carpeted. I own 6 cats and a dog granted, but when I vacuum the house I usually have to stop and empty the bin 4 to 7 times. Even then, that is one complaint compared to everything else that is awesome. I would recommend this to anyone that isnt using this for a mansion or industrial use like a business or college.

Just home use with many animal

This is my second Ninja. The first was a Ninja Rotator I bought in 2018. It failed in 2020. Beyond any repair I could perform. The problem was not one noted in the 5 or 6 troubleshooting tips in their manual. Couldnt find a solution anywhere on Youtube either. It just lost suction. I just accepted my fate ($400 worth) and ordered a new vacuum. As mentioned when these work..theyve got superior suction. When they work there is a WHOLE lot to like about these. So, I bought a new model of the Ninja from Amazon. Another $400 . The Apex, which is advertised as having self-cleaning rollers (dont believe it..they still need cleaned) and all sorts of other little technologies that sounded pretty cool. This was purchased at the end of December this year. Last week it failed. Thats less than 3 months. This time it was really strange. I smelled a little burn..instantly turned off the vacuum (even though these are supposed to shut themselves down when hot to avoid damage). I went through all the trouble-shooting tips. The roller was wrapped in hair. Cleaned out. The hose was full of debris..was able to blow this out. Ive always kept the filters clean so these were not even in the equation. I will say, this vacuum is very easy to get into ANY possible trouble spot..thats the good news. The bad news is, it doesnt matter once you hit the point of no return. Tried to turn it back on. When upright, where you can typically pull out the hose and use it to spot clean, it wouldnt even turn on. When I engaged the floor cleaner it did turn on, but had no power and a very high-pitched whirl. I knew it was fried. Again, there was nothing on the internet that even mentioned this behavior. This time ($800 plus into Ninja products) I took a shot with Amazon perhaps helping me out. And they did. Amazon sent me another unit. Im hoping it will last. If it doesnt last at least 3 or 4 years I will never-ever buy another Ninja. The only reason I gave this 2 stars is based on Amazons integrity and motivation to help out a long time customer like myself. I may not always do business with Ninja, but I will always shop AMAZON!. ****update****. The 2nd replacement(3rd in all) I got is still going strong. Now, Ive replaced all carpet in my home with wood besides a couple area rugs. Undoubtedly that puts less stress on a vacuum cleaner. However, I did add a star to my original review because this 3rd Shark is working like a champ..Love It!