SimpliSafe 8 Piece Wireless Home Security System - Optional 24/7 Professional Monitoring - No Contract - Compatible with Alexa and Google Assistant , White

Buyer beware! Here’s my last email I had to send SS. They aren’t t reliable. I can’t tell you how many times I’ve had suspicious activity and SimpliSafe has let me down! I’m giving you 24 hours to respond -appropriately - or in posting this to every SimpliSafe review site I can find as well as social media. I want an actual fix that works. I want an entire system that if it loses a WiFi or cellular signal, will actively attempt to reconnect until it is reconnected. I want email and app notifications when a camera for whatever reason cannot reconnect. I want a camera that both streams and records. If you can’t give me this real soon, I want you to send me a box with a shipping label and a full refund for all my purchases. Last night someone covered my front lawn with advertising signs. All my other WiFi devices were online but not the SimpliSafe cameras. All three cameras were offline during the night and captured none of it. I would press charges but because of SimpliSafe, I have no evidence! Several weekends ago, a strange man came ringing our doorbell. The SimpliSafe camera initially detected motion but eouldnt show me the live video but the doorbell rang. He stood there over 5 minutes. I was driving home trying to get there fast enough. Eventually the camera came on so I could watch but it didn’t record because it can’t record and steam at the same time.

The major complaint that I have is that they advertise no hidden costs but then when you attempt to set up monitoring with notifications, you have to pay at least $9.99/month. Deceptive.

This system is great and affordable, I’ve been using it for about a year. I wanted to add a doorbell, but recently discovered that they DO NOT MAKE wireless doorbells. This was extremely disappointing. Now I will need to purchase a whole new system with a wireless doorbell.

We set everything up within an hour, and the performance is very good. Way better than the old security system we had in our house!

The concept is very attractive, lots of positive reviews that makes me question their credibility, justified by the fact that the indoor motion sensors get triggered randomly, and the cameras are pretty bad in regards to zone detection, especially outdoor, I got packages stolen from my front porch twice so far and the camera failed to record the occurrences. Too bad. Bye bye Simplisafe, I’m getting a classic hardwired cctv system that will record continuously.

Very easy to install, customer support is very personable and helpful. 100% recommend to anyone looking for a security system.

All works really well just wish we could cut out the middle man. Requires monthly payments to work where we were kinda just looking for something that connected to our phones. The fee is only like $25 a month which isnt terrible just not really what i was looking for. Lots of great accessories, we also got the water detector since our sewer backs up sometimes. Next purchase is the doorbell and possibly the key chains to arm and disarm the house. All said and done Im happy we have it. Gives me piece of mind and I feel safer with it.

I think this company needs to be more transparent with the realities and not disguise their descriptions behind some marketing ads. It makes them seem shady. First, this is not really no contract 24/7 alarm monitoring... you NEED their contract to get 24/7 alarm monitoring. Without the contract, you just get a loud alarm in your house, with no 24/7 monitoring. Now I dont expect something for nothing, but I did first interpret this as....OKAY, no contract with their company, but maybe I could still get wi-fi text and wi-fi smartphone alerts or even emails, no... theres no ability to customize that, you must subscribe to their service (roughly $15/month as of todays writing). Next, it says protection for every room in your house << again I feel thats *very slightly* deceptive... it is not protection for every room in your house, it is protection for the supplied and limited number of sensors that ship with the bundle you bought. You have to purchase the extra window, door, water, freeze, temp sensors. The marketing ads make it seems like this is your 1-stop shop, buy this and you get protection for every room in your house (along with no contract monitoring) for one low price and thats not true. Aside from that...yes this was very easy to install. I do like the sensors that state the batteries last 5 years on average...as long as it is 3-5 years and not 3-5 months, Im totally okay with that. I do wish it had a glass break detector in this bundle. When I actually started adding up all of the windows and entry doors and garage windows and doors and other open-able entry points, the sensors really do add up...so do keep that in mind when compared to a wired-in Smith Thompson type residential alarm. So despite the slightly deceiving marketing descriptions, looking past that, this is still an easy to setup and use system with seemingly long battery life, but to get all of the benefits (calls, texts, emails), youll additionally pay $15 each and every month and the company should be clear about that.

The system has limited integration potential with outside smart home services, and its best when used with the monitoring services that they offer. These services come at a not insignificant price, and theyre offered by third parties. They obviously would need access to lots of personal data, and if you start adding cameras (as they suggest), it gets even dodgier. Granted any monitored system needs this access, but in this case, its not clear who will get the data. With ADT, Brinks, etc... you know who youre dealing with. Likewise Ring is Amazon these days, and for better or worse, youve already trusted them with loads of your data. Here its a bit more of a risk. All of this aside, installation was a breeze. Its all rather well made.

Very easy to install and use. I have only had it for a couple of weeks so I have not needed tech support.