SimpliSafe 8 Piece Wireless Home Security System - Optional 24/7 Professional Monitoring - No Contract - Compatible with Alexa and Google Assistant , White

This security system is amazing, so why would I give it a 1-star review? It has pretty awesome hardware, it is very easy to setup and use, and the monitoring service is spot on (called me for every test Ive conducted and called the cops when my husband set the alarm off). The reason for the 1-star review is so that hopefully somebody else who buys this system knows that they should always turn their WiFi off when conducting their system tests. My systems cellular network went out, and because my WiFi was there as a backup, I was none the wiser... that is until today when I unplugged the router in my house and then had to run out to the store to get a cable. I didnt get ANY notification from the mobile application when I set my alarm that it didnt have a connection to the monitoring station. So I went on my merry way and got home to notice that I didnt get the normal push notification that I disarmed my alarm (strangely enough, it did tell me that I armed the device). And then I started investigating... ran a test. Nothing. No call from the call center as I ALWAYS have gotten before. So, believe you me... Im livid. If somebody had decided to break into my house, I would have been completely unprotected. If I did have WiFi on, but the thief has the foresight to turn the power off to my house (its as easy as open the breaker box, and throw all the switches), again, I would not have my security system that ADVERTISES that it uses a cellular network to report the break in. I feel violated! This is a complete and unacceptable breach of trust to their consumers, and I hope that somebody else reads this and understands when theyre getting into. On an side note, I have two systems... one at my home and one at my rental. The rental does not have WiFi and only relies in the cellular signal, and it works just great. So I will be keeping this system (hopefully getting a replacement that works), but I really hope this review let other people know how to test this system to verify they are getting the service they are expecting.

Purchased this for my daughter. She moved in to her first apartment alone. This was easy to set up and made her feel safe.

This system is great and affordable, I’ve been using it for about a year. I wanted to add a doorbell, but recently discovered that they DO NOT MAKE wireless doorbells. This was extremely disappointing. Now I will need to purchase a whole new system with a wireless doorbell.

I erroneously presumed this system had cameras

We bought this in response to all the advertisements and positive reviews, but have had the opposite experience. Two of our sensors are constantly not responding and then they work again a little while later. One sensor is out of battery already a few months after buying the system. Our camera goes offline all the time and flashes a yellow light. Id spend more money on a hardwired system next time.

Very easy to install, customer support is very personable and helpful. 100% recommend to anyone looking for a security system.

Adhesive lasts less than one month. Pieces fall and if alarm is on then the alarm is triggered. Nothing but a headache over and over.

We installed about a week ago and love it. However, the products dont stick well to the windows/doors/walls, so right now, we only half about half still up. We will have to figure out how to secure them better than they provided. Overall still great, just a little frustrating :)

One of the entryway sensors came with a dead battery which was not expected and totally inconvenient.

It was a pain to cancel and not easy to set up. Would NOT recommend this product