SimpliSafe 8 Piece Wireless Home Security System - Optional 24/7 Professional Monitoring - No Contract - Compatible with Alexa and Google Assistant , White

All was as expected. I am very happy with the system. Seems to work well the monitoring people are very good!

Charging me $10 a month despite me choosing the option NOT to monitor when setting it up. No email verifying subscription or a free trial or anything. You can’t cancel subscription on the app or their website. Their initial email said to ask if questions, but when you try to cancel by replying the email bounces back!! You must call to cancel - that makes no sense in this era except that they are trying to get as much money as possible. Optional monitoring? I think not. No, no, just no! Stay away!

If you buy this product from anyone other than directly from the manufacturer, they will not honor any sort of warranty. I bought mine on a sale before. I actually needed one because it was a good deal. By the time I set it up, I was just passed any return date through Amazon. Initially everything was fine but very soon after I noticed issues with the base station, and issues with the alarm being set to off on its own even though I had armed it. The last issue was when the alarm suddenly went off at 3:00 a.m. Im looking at my phone to see whats going on, confused and scared, and it isnt telling me anything so I call 911. A few minutes later while speaking with the dispatcher the SimpliSafe app lets me know that the panic alarm is what was set off. The panic alarm was sitting on my desk. In a closed room. With no one and nothing inside of it. It just went off by itself, somehow the base station detected that it was set off. Off. Too many issues with reliability and also coupled with the fact that the cellular protection that this company touts will also often disconnect from the base station leaving you with zero protection if your internet isnt working. When I called the company to talk to them about the issues, I was explicitly told that because I bought it on Amazon I would have to just deal with Amazon for a return. Return. Im sorry but the fact that they wont even warranty their products that are sold on Amazon, when they definitely need Amazon as their platform for sales, just shows me what a scumbag company this is. And I wish I never wasted the money.

Best security system out there. Easy to install and set up your account online in minutes

This security system is probably one of the best out there an ITS IDIOT PROOF VERY SIMPLE SETUP AN NO ISSUE WHILE SETTING AN ITS PERFECT FOR ANY HOME the only draw back no outside cameras to add to the security but still great

Turns out that if you want to access through an application on your smartphone, that costs $360 per year, every year. It includes monitoring.

We ordered our system directly from simplisafe. We have 4 door sensors, a motion detector, and indoor camera in our bundle. We also ordered an outdoor camera. The outdoor camera never functioned probably and we returned it. Originally the indoor camera would open the shutter when armed in home or away more to detect motion. Now, at least when armed in home, it only opens when you are viewing or have disarmed the system. I believe it does this when in away mode too. We have had several false alarms from our motion detector, after replacing the battery that has stopped. However the first false alarm I missed the call from simplisafe and called back. I sat on HOLD until I arrived at my home. We pay for monitoring. I also found out, after purchasing the system that they have come out with an upgraded system. The old and new equipment are not compatible. So if you buy this you can not purchase new model equipment unless you upgrade your base station. Then, I believe this equipment will be obsolete. I dont recommend this system.

Do not buy this and don’t waste your time and money... it will take 4 days to get reply for an email and you have to pay 25 per month to get notifications on your phone app...

Once I got past issues with my Wi-Fi/connecting it, everything else was simple. I seem to have problems connecting non phones/computers to my Wi-Fi. I do plan to get more window units tho connect tho my system, but this is such a good starting point! I could do it myself, and thats a plus

I like everything about the system, noticed several comments about increased monthly cost if you add on apps and camera. The problem I have is I watched a video by lockpickinglawyer. He went right through it.