SimpliSafe 8 Piece Wireless Home Security System - Optional 24/7 Professional Monitoring - No Contract - Compatible with Alexa and Google Assistant , White

Installation is stupid easy. In 20 minutes, everything was configured and working perfectly. Exactly what I needed. Just wish the base station had an ethernet port.

This security system is amazing, so why would I give it a 1-star review? It has pretty awesome hardware, it is very easy to setup and use, and the monitoring service is spot on (called me for every test Ive conducted and called the cops when my husband set the alarm off). The reason for the 1-star review is so that hopefully somebody else who buys this system knows that they should always turn their WiFi off when conducting their system tests. My systems cellular network went out, and because my WiFi was there as a backup, I was none the wiser... that is until today when I unplugged the router in my house and then had to run out to the store to get a cable. I didnt get ANY notification from the mobile application when I set my alarm that it didnt have a connection to the monitoring station. So I went on my merry way and got home to notice that I didnt get the normal push notification that I disarmed my alarm (strangely enough, it did tell me that I armed the device). And then I started investigating... ran a test. Nothing. No call from the call center as I ALWAYS have gotten before. So, believe you me... Im livid. If somebody had decided to break into my house, I would have been completely unprotected. If I did have WiFi on, but the thief has the foresight to turn the power off to my house (its as easy as open the breaker box, and throw all the switches), again, I would not have my security system that ADVERTISES that it uses a cellular network to report the break in. I feel violated! This is a complete and unacceptable breach of trust to their consumers, and I hope that somebody else reads this and understands when theyre getting into. On an side note, I have two systems... one at my home and one at my rental. The rental does not have WiFi and only relies in the cellular signal, and it works just great. So I will be keeping this system (hopefully getting a replacement that works), but I really hope this review let other people know how to test this system to verify they are getting the service they are expecting.

Just do a google search and youll find out you can order a $2 remote and press it while breaking in and it will jam the wireless signal. A $25 Ham radio programmed to the same signal can jam every system within 2-3 miles. Guess the old saying you get what you pay for is true

Used this for home protection. Third home to have it, great product!

Having a REAL PROBLEM getting an alarm certificate downloaded - major malfunction requiring major investments in time on the phone talking endlessly to customer support. They say it can’t be done. Have to have a windows pc or send it to your Ins co.

Fulfills my need

I love it it works perfect

This product is sold as an alternative to traditional monitoring systems. The system itself seems to be straight forward. HOWEVER, be forewarned, this company has horrible Customer Service and they will push you to use their preferred affiliate HelloTech to install. SimpliSafe and HelloTech will say pleasant words and whisper sweet nothins in your ears to make you feel special and treated with great care but it is in fact... nothing. Though it is advertised as easy install and activation. The install is easy but the activation is not. When you initiate the activation per their instructions, via a web browser, it will tell you it takes 15 minutes. What they wont tell you is the process fails... repeatedly. You will spend hours watching it do the 15 minutes and then reset. You can also try to use their app to complete the activation, however, it will tell you to Place Base Station in Central Area of your home with a Next button below. You click Next and it does nothing. The button will actually indicate you pressed but the app doesnt proceed any further. You will eventually try to talk to a human being who will, like their colleagues, read you a script. They will reassure they will get it fixed and then proceed to make you do all of the same steps you have done previously all over again... but at least this time, you have a Coach to walk you through the difficult steps of unplugging the base station and plugging it in. As for HelloTech that SimpliSafe pushes on its Customers. They will ask you for your preferred appointment date and time. The site even has a calendar for you to see which days/times are available, you pick the date and it will ask you for 3 preferred times... wonderfully convenient. You will then receive an email confirming the date/time. It is what occurs after your appointment is confirmed. The day of, you will receive an email 5 minutes before they are due to arrive confirming your appointment time but its not the actual time you requested nor confirmed in an email from 3 days prior. When you talk to Customer Service, they will read you a script, tell you it was per your request the time was changed. However, you actually never spoke with them, nor do they understand you wouldnt be calling them upset if in fact you actually had changed the time. This occurred multiple times with this company. Tho it is a separate entity from SimpliSafe, the fact Simplisafe, during the ordering process INCLUDES HelloTech in the purchasing process, they clearly have an integrated relationship, therefore SimpliSafe should be held accountable for HelloTechs business practices. SimpliSafe will have greater impact with HelloTech to treat their customers more professsionaly, simply by discontinuing their relationship if it doesnt improve. However, even the Supervisors at SimpliSafe dont care, they read a script as well, will tell you they will have someone contact you from HelloTech to schedule you a new appointment at your preferred time. When you mention youve had multiple appointments with HelloTech changed by them AFTER your preferred date/time were set and confirmed and ask how it will be any different... be prepared for the scripted response... HelloTech will schedule the installation on your preferred date/time. Basically, neither companys employees actually get the illogical rationale of their own company keeps changing the dates/times after they are confirmed, without the customers knowledge nor consent. Therefore, being told they will set it up based upon your preferred date/time is meaningless.

Almost plug and play. Very easy to install.

This system is great and affordable, I’ve been using it for about a year. I wanted to add a doorbell, but recently discovered that they DO NOT MAKE wireless doorbells. This was extremely disappointing. Now I will need to purchase a whole new system with a wireless doorbell.