ClearClick VHS To DVD Wizard with USB Video Grabber & Free USA Tech Support

I was a bit dismayed after hooking up & following directions in the pdf. Did not get the frame size option after tapping configuration on the screen. Contacted tech help & was told to make sure my camera & microphone apps were set to on. The camera app was not, so after making the correction I was good to go. Once you get it set up its very easy to use.

The software that came with the device is broken due to the latest Microsoft update. They sent me another software package that did work and promised a license. I noticed yesterday the unit was getting very hot. Today to see if I could clear some of the noise in the video I used my laptop instead of desktop, it got hot there as well.. and now the housing has come apart. I snap it back and it just pops open. Anther issue has developed and that is I am not getting sound now. I believe this may be to the heat of the device and it falling apart. Tech support IS working with me. I will update.

The USB device (the hardware) works excellently. Literally plug-n-play. I had the same problem as many other reviews, the audio gets out of sync with the video, getting increasingly worse the longer the recording runs. Solution: I used OBS Studio (search for it on the Internet) rather than the software that comes with the device. The audio stays perfectly in sync, and frankly, I think the video quality is a bit better too. Couldnt be happier with this product when using OBS Studio.

I am very happy I chose this brand of VHS to DVD converters. The instructions made it easy to install. I did have one issue so I contacted the seller and had an answer just a couple hours later. It was an easy fix. My issue was an access denied error message. By making sure both my webcam and microphone were available to apps, the issue was resolved. Tech support responded the same day, within just an hour or so of me sending in the support ticket with easy to follow instructions to resolve the problem. Would highly recommend for transferring family VHS tapes to DVD.

I had a few issues, on my own fault, and the support that I got was very quick and helpful ! Quite frankly, I was surprised at how good it was. The product itself did have a few black frames copied to the DVD while I could see it on the TV screen, but this was not much and overall I am very satisfied !

Outstanding customer service when I saw was only by email I was concerned they got back to me within minutes the problem was solved. Had problems installing, they fixed everything within minutes. Thickness?

What a terrific way to convert and share memories with todays technology. I am able to eliminate all those bulky VHS tapes (and I have A LOT) and burn those memories onto just a few thin DVDs. I had never looked into this ability before and was surprised by how many choices there are. There are more expensive versions, but I opted for this product. It arrived within 2 days as promised and contained EVERYTHING I needed (except the VCR, of course). Easy plug & play installation. I was set up within minutes. Everything was perfect except I could not record any audio. After spending an evening trying everything, including a fresh install, I sent an email to the company. Within 1 hour, the owner contacted me back to assist with tech support. Crazy right? The owner! Keith was very patient and helpful and was able to assist me with my issue. Talk about customer service! So yeah, I selected the right product at the right price. And by the way, you can also convert ANY old VHS movie you bought years ago (although it probably is considered piracy and so, you didn’t hear it from me.) The software basically turns into a TV and so, whatever you play on the VCR, the software records and you own it. So, if the technology involved in converting your VHS tapes intimates you, this is the product to purchase. You have full support only moments away!

Tried to contact support a couple of times and didn’t get any response. Fairly easy to use, but didn’t work as I expected. Video and audio not in sincronization.

Worked for me. Windows 10 Although the software COULD be a little more intuitive, and editing out portions of videos is CONFUSING. Dividing video into chapters is a tedious pain. I eventually just chose to automatically divide chapters by every ten minutes or so, just to save time. Hence the 4 stars instead of 5 It would probably be best to use this only for capturing your VHS tapes, then use other software for editing. But I finally got around to putting our wedding video on DVD.

When it works right it is fine but there are problems. The instructions are at times unclear and incomplete. I had to figure out some things by trial and error. One recording the sound and video did not match; I had to rerecord. The edit function is very crude; you will either cut some of what you want to convert or have keep some of you dont want to keep. When I contacted support for assistance I received some questions in return instead of a solution for my problem. It will only convert 2 hours of data at a time; this is not mentioned in the instructions. I did get everything I wanted to convert done but it could have been much simpler with better and complete instructions.