While the system is nice… it’s not very friendly user. Comes with NO manual or instructions. Plug and Play is easily done but, pass that your in the dark. Cameras are clear but, not enough when you zoom in. The microphone in the cameras could be better. I wouldn’t buy again.

I plan to buy a total of 8 Reolink systems. So far, I’ve purchased 2 of them but haven’t installed them yet. Seven of the systems will be installed in automatic/self-serve carwashes which are open 24/7, most of the time with no employees present. Every wash is recorded in case of damage claims or malfunctions, and we also use the cameras to check the general status of the washes. The eighth camera system will be for an ice cream place owned by the same company, which is open 7-8 months per year. I’ve given the systems 5 stars because they are excellent for home use, which appears to be Reolink’s main customer target. There are some issues, however, mostly in how the software is implemented, for business users, particularly those with multiple locations. Pros: Very easy to set up for novices. Cameras have good quality video at a low price. Windows client and smartphone apps are generally well thought out with one of the simplest playback user interfaces that I’ve seen. Cons: Although written in good English, the manuals are incomplete. Support for 3rd party cameras is poor and Reolink doesn’t have cameras for some special applications like hidden cameras. Although functional, the Windows client and the smartphone apps can be rather confusing with multiple NVRs. My goal is to keep recorded video for at least 3 weeks before being over written. I plan to record only on motion detection, and I set the frame rate to 15fps. I won’t know whether that is sufficient until the systems have been installed and running for a while. Our two largest sites will have close to the maximum 16 cameras and may require a second hard drive. The user manuals are clearly written but don’t cover many of the features. I was going to downgrade my rating until I found a couple of features that I needed in unexpected places in the menu. At least one manual can be downloaded from the Amazon site but isn’t listed on Reolink’s own website. I bought the first two systems with 8MP cameras. I’m not convinced that the extra resolution makes a significant difference in real-life use. The NVR software lets you select lower resolutions, but I found that it just records a portion of the picture in the middle of the 8MP frame and doesn’t cover as much area. I’ll probably order the other systems with 5MP cameras, saving both cost and recording space. One surprise that I had is that you can log into the NVR, Windows client, and smartphone apps, but you can’t log out of any of them. You can change users rather awkwardly on the NVR using a mouse, but you can’t even do that on the client or apps. As a result, I can’t set up a proper access control scheme. For a single NVR, the Windows client and apps are excellent. The Android app works well on an Amazon Fire tablet. It doesn’t work properly on a Chromebook. For multiple NVRs there is no way to limit your viewing to a single NVR and it can be confusing because you can inadvertently scroll to a different NVR. I recommend only choosing the 1, 4, 8, and 16 camera screen choices.

I was excited to install this system and from the very first camera mounting there was a problem. I was mounting under the eve of my house which is hardi plank material, the inserts were small along with the screws. I could not tighten the screws thus the camera base would not snug up. I contacted customer support and was only communicated via email (a day later hint) that the mounting hardware was tested, take pictures and send them, they then asked me to video and send. Their last communication was the warranty period had expired and basically sorry! That was incorrect and I sent them the purchase date information, no response. I then requested a return authorization from Amazon and started the return process. The next day I received an email from tech support stating they would send me what I had requested and asked for my information, unfortunately I was on the deadline for the return and decided to proceed.

The picture quality is great, the menu along with a few other features are lacking. The night vision is great. Overall very happy with this camera set. Glad I went with the 16 channel because we will need a few more cameras to cover everything.

The best camera system seen in my life

Camera quality is awesome! I did have an issue with the app, but support quickly got on it, actually had to create a new firmware. However, once they pushed it out, everything working great.

Love the system. Have a total of three. One for the house, one for the vacation house, and one for the shop. Love it!

This has a wide range on the camera lenses and a great sound quality. I only have 5 of the 8 up and it covers my entire 2 acre property. looking for places to add the others and thinking about buying more

This is a replacement for my Q-See security system I own. After installing the 8 cameras and setting up my preferences I was amazed how clear and simple it was to install. Picture and audio is excellent.

Great unit for the price. I needed support & they helped me nicely