The clarity of these cameras are amazing, and the zoom is incredible. Easy to set up. We had a technical issue of our own making, we contacted customer support, they wonderful in getting us straight, Justina was very helpful. Ummmm, Make sure all your setting are correct for all cameras, missing one will make a camera not display lol

Had some neighbors that were acting unsavory so I installed cameras to catch them and deter them. Zoom is good and picture quality is alright.

I tried three different camera systems and returned them because they were either not 4k as advertised or only one camera out of a 16 camera system displayed a true 4k image. After being met with such disappointment, I was very skeptical about purchasing the Reolink 4k system but I thought I would just take another chance. Im glad that I did. After connecting the first two cameras, I was completely satisfied;finally I found a camera system that showed an excellent quality image along with audio. I gave this system a 5 star . The night vision is also excellent. The only dislike that I have is the fact that all of the cameras cannot be played back at the same time in 4k mode however, I have gotten used to that and would absolutely recommend this system to anyone. The only other thing that I would wish for is that this system was able to be operated with a remote instead of a mouse. I cannot comment on tech support since this system was so easy to install. After running the wires, the system is just as described, plug and play.

I installed this in a duplex I share with a family member. Some areas area common and covered by the camaras as well as other vulnerable but independent areas. The family member also has a guest access account to see the camaras, but the nvr software does NOT allow to tailor or limit which camaras may be seen by which users. I wish this feature (which seems kind of obvious and not to hard to implement) was available. Wrote to the tech support and got a polite and quick answer saying it was not possible.

I recently purchsed the RLK16-800B8 system and had some questions on configuration. The tech support got back within 24 hours with the information that I needed. I added RLC-511 cameras and tech support quickly answered the configuration questions I had. Great support and product.

Easy setup, very good camera resolution!

I returned the item unused, following their instructions and my credit fell into a black hole. Reolink claims no responsibility for the return although I sent it to their location of choice. I’m getting ripped off $956.00. I sent POD and all!

Ive purchased several Reolink Camera systems for customers. When you have questions and need answers you only option with be through email. Most all there responses are generic as you cant directly call them. I hope this review helps.

Replaced q see since they went under and already had cat6e run through house. Picture quality is great. Sound too. Day and night. App works good for remote access. Havent had a need for alerts yet..hope I never do either but I am confident with everything else this system does.

[Revised Review] Wanted to provided and update. Reolink support connected me via email to address the concerns with the overall quality of the unit. First, I want to say I am pleasantly surprised with their wiliness to work to quickly resolved the update issues with the second unit I received. Specifically; o) overall lock and feel of the software is greatly improved over the old version. Setup is improved, the snappiness of the software is noticeably better, and over all software is significantly better quality [bonus points] o) Upgrade issues: According to support, the tech I worked, the versioning information provide was not clear. The new tech help sort it out and they were able to provide me with an update to fix the issue. o) The fix also provide HTML5 support (replacement of flash)! (bonus points) o) Black screen on web preview - seems to be a Flash compatibility - fixed as new version supports HTML5 o) No clear mode support for web access due to browser cannot support H.265. All in all, while the process has not been smooth the fact that Reolink stepped up, and supported their product goes a LONG way. So be sure to update the firmware when new version is generally available!!!! [Original Review] I did my research and ended up with the RLN16-410 as it has the 8MP cameras. Reviews looked better than average, so I ordered one. 1) First unit constantly rebooted over and over and over and... Reached out to Amazon support, we tried all the steps but no luck. They suggested I contact the Reolink support. So I did, and after a days of no where, I just decided to just exchange it. No so fast... I ended up having to return it because, apparently, when you send email asking for tech support, they (Amazon) block you from and exchange. OK so I returned it (and STILL waiting for a refund) 2) Second unit arrived – good news is, it does not have the reboot issue, but will not take and upgrade PAK file. Reolink support said the latest software for the RLN16-410 was not compatible with my hardware version. This might not be such a big deal except: o) The device uses Flash Player which Adobe dropping Dec 31st and Windows has disabled by default o) While the screen on the monitor show the camera fine, using the network show a black screen. Its likely a flash issue, but as noted Adobe has dropped support o) Reolink support says a new update for the version of the RLN16-410 is planned, but they did not provide a date other than this year 3) The overall quality of the software poor ( Cancle should be spelled Cancel), portal is clunky and feels like it was developed in 1990. Even simple things like Setup and upgrade as been an extremally painful experience. Which is a shame as the video quality is nice and clear. Honestly you seem to have a great looking product, and nice features, but the QC process is severely lacking based on my (limited) experience. So to sum it up - hoping the future software update improves the usability. If it does, I will update my review. [It does, review updated to reflect this]